Amazon Error Code 5004: "Network Connection Error" - Troubleshooting Guide

  Resolve Amazon Error Code 5004  

Amazon Error Code 5004 with the message "Network Connection Error" indicates that the device or app you’re using is unable to connect to the internet. This may happen due to poor network quality, incorrect settings, or server issues.

Steps to Fix the Error:

1. Check Your Internet Connection

• Ensure your device is connected to Wi-Fi:
  • For Amazon Fire TV: Go to Settings > Network and verify the connection.
  • For Kindle: Go to Settings > Wireless > Wi-Fi Networks.
  • For Echo Devices: Use the Alexa app to check the connection.
• Test the internet connection by browsing a website or using another device on the same network.
• If the connection is slow or unstable, restart your router/modem.

2. Restart Your Device

• Restart the Amazon device you’re using:
  • For Fire TV: Go to Settings > My Fire TV > Restart.
  • For Echo Devices: Unplug and plug it back in.
  • For Kindle: Hold the power button for 20 seconds, then turn it back on.

3. Reset Network Settings

• Forget and reconnect to the Wi-Fi network:
  • Go to your device’s network settings, select the current Wi-Fi network, and choose Forget Network. Then reconnect by entering your password.
• Ensure you're using the correct Wi-Fi credentials.

4. Update Your Device’s Software

• Outdated firmware may cause network errors. Check for updates:
  • Fire TV: Go to Settings > My Fire TV > About > Check for Updates.
  • Kindle: Go to Settings > Device Options > System Updates.
  • Echo Devices: Updates are automatic but restarting the device can trigger one.

5. Test Different Network or Device

• Try connecting your device to a different Wi-Fi network to see if the issue is specific to your network.
• If possible, test the same app/service on a different device to rule out broader issues.

6. Check for VPN or Firewall Restrictions

• If you're using a VPN, disable it temporarily to see if it resolves the issue.
• Ensure your router or firewall settings are not blocking Amazon servers.

7. Amazon Server Status

• Sometimes, Amazon's servers may be experiencing downtime. Check the status of Amazon services:
  • Use a website like DownDetector to see if Amazon is experiencing outages.

8. Contact Amazon Support

• If the issue persists, reach out to Amazon support for help:
  • Visit the Amazon Help Center.
  • Use Live Chat or request a callback.
  • Provide details about the device, error code, and troubleshooting steps you've already tried.

Common Causes of Error Code 5004:

• Weak or unstable internet connection.
• Incorrect network settings or passwords.
• Outdated device software.
• Server issues on Amazon's end.